“We know about all of those other services like MOSAIC but we’re not going to give you those.” This is the kind of attitude, widespread at the time, that has since led to the collapse of credibility of corporate IT in many organizations and the rise of “Bring Your Own Device” and individual/department-level adoption of technologies like the web, Box/Dropbox, Skype, and RapGenius (yes!) beyond the control of corporate IT.
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