TwitterGate Apology Lyrics

via Twitter

We apologize for an inappropriate image recently shared as a link in one of our responses. We’ve removed the tweet and are investigating.

Statement by Matt Miller, a spokesman for the American Airlines Group

It was an honest mistake. It was in an attempt to flag the tweet as inappropriate. We captured it, flagged it as inappropriate. Unfortunately, the image was inadvertently included. First and foremost, we apologize. We are in the midst of reviewing our processes but for the most part we have an understanding of what happened and how to ensure how it won't happen in the future.

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About

Genius Annotation

US Airways issues several apologies for tweeting an extremely graphic photo to a customer who was complaining about their service.

The pornographic tweet, which was viewed around the world, won’t lead to an employee’s firing.

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